Choose extended service for your Miele appliance and embrace a higher standard of convenience and quality. As an authorized Miele partner, we offer you the opportunity to enhance the longevity and performance of your Miele appliances with our Extended Service Plan. Opt in at any time during your appliance’s original warranty period for extended protection.
You can use the Extended Service Plan for most Miele appliances. We offer a special service option for this.
The benefits for you
Authorized Service
Our Extended Service Plan is exclusively available through our Miele authorized service, ensuring you receive expert care directly from certified professionals.
Flexible Coverage Options
You can opt for the Extended Warranty at any time during the Miele appliance warranty period, as well as after the original warranty has expired.
Comprehensive Support
During the period covered by the Extended Warranty, we will cover all costs for repairs, unless caused by wrongful intent or gross negligence.
Comprehensive Coverage
When servicing is required, we will provide quick and reliable help.
* The Extended Service Contract is a maintenance service plan, not an insurance policy. It covers functional repairs and necessary parts replacements as specified.
Extended Service Plan Terms & Conditions (Summary)
Coverage: This Extended Service Plan provides coverage for functional repairs and necessary parts replacements of your Miele appliances that are due to mechanical failure.
Service Period: The Service Plan is available for a specified term from the date of purchase of your appliance, which can be extended anytime during the original manufacturer’s warranty period.
Exclusions: The plan does not cover damages due to improper use, accidental damage, cosmetic issues, or issues resulting from unauthorized repairs. It also does not cover routine maintenance, installation issues, or environmental damages that are outside typical usage as outlined by the manufacturer’s guidelines.
Limitation of Liability: The service plan will not cover any consequential or incidental damages. It strictly limits repairs and replacements to the terms specified within this agreement.
Service Fulfillment: All services under this plan will be carried out by technicians who are specifically authorized and trained. This ensures that all repairs meet the high standards set by Miele and your company.
Customer Obligations: To maintain coverage, customers must use the appliance in accordance with the manufacturer’s instructions and must report any issues promptly for service.
Cancellation and Refund Policy: This Service Plan is non-cancellable and non-refundable once purchased.
Transfer of Service Agreement: This Service Agreement is non-transferable. It applies only to the original purchaser and cannot be transferred to any other party.
Legal Framework: The terms of this service are governed by the laws of the jurisdiction in which your business operates. Any disputes arising from this service agreement will be handled through arbitration or local court systems as required by law.
Changes to Terms: The terms of this service plan may be updated periodically. Existing customers will be notified of significant changes that could affect their service coverage.
Note: This is a summary of the Extended Service Plan Terms & Conditions. The full version of the terms is available for review during the checkout process.
Extended Service Plan FAQs
What does the Extended Service Plan cover?
The plan covers all functional repairs and necessary parts replacements due to mechanical failures. It does not cover accidental damage, cosmetic issues, or problems from unauthorized repairs.
Can I purchase the Extended Service Plan after buying my appliance?
Yes, you can purchase the Extended Service Plan at any time during the original warranty period of your Miele appliance.
Is there a period during which I can cancel the Extended Service Plan for a refund?
No, the Extended Service Plan is non-cancellable and non-refundable once purchased.
Can the Extended Service Plan be transferred to a new owner if I sell my appliance?
No, the plan is non-transferable and only applies to the original purchaser of the appliance.
What should I do if my appliance needs a repair?
Contact our authorized service center directly. We will assess the issue and coordinate the necessary repairs as covered by the plan.
Are there any maintenance requirements I must follow to keep the plan active?
Yes, you must use the appliance according to the manufacturer’s guidelines and perform routine maintenance as recommended to avoid voiding the coverage.
What happens if my appliance can’t be repaired?
If your appliance cannot be repaired, we will replace it with a comparable model. The specifics will depend on the terms at the time of the claim.
Does the Extended Service Plan cover the replacement of my appliance?
The plan typically covers the repair costs. Replacement is considered only when repairs are not feasible, under the terms defined in the plan.
Are service calls included in the Extended Service Plan?
Yes, service calls necessary for covered repairs are included under the plan.
What are the exclusions I should be aware of?
The plan excludes issues due to improper use, installation not compliant with manufacturer’s specifications, external damages like power surges, and unauthorized modifications.
How long does the Extended Service Plan last?
The plan can be purchased for varying durations, typically offering coverage extensions of up to 5 or 10 years beyond the standard warranty.
Who performs the repairs under the Extended Service Plan?
All repairs under this plan are performed by technicians who are authorized and trained specifically for Miele appliances, ensuring high-quality service.
We need to know more information about your appliance so we can allocate the right technician to your request. In order for our technician to bring the correct parts, it is useful to provide the model number of your appliance.